Spa Management
BENEFITS
Designed for Spa Managers who will be running a spa on a day to day basis. Some familiarity with the industry is preferred but not essential. The course focuses on operations via the nine key functions of the Spa Manager
AIM OF COURSE
• To enable candidates to sucessfully run and manage a spa business
• To enable candidates to obtain a CSA Certificate of Attendance
ENTRY LEVEL
A person displaying a high level of interpersonal skills, excellent communication and listening skills, inquisitive attitude, managerial skills, empathy, patience, tact, diplomacy and time keeping with a well groomed appearance and a mature disposition
DURATION
Monday – Friday (9:00am - 4:00pm)
1 week (30 hours)
EXAMINATIONS
No examination required
COURSE FEE
Baht 43,000
Course Outline
- Strategy
How to Position Your Spa and Refine Your Target Market - Quality Control
- Spa Presentation
- Service Procedures
- Trouble-Shooting Common Problems - Leadership
- Management Style
- Enhancing Employee Performance
- Leadership Tips and Tools - Financial Performance
- What to Measure
- How to Interpret the Results
- How to Take Action to Improve Your Business - Asset Management
- Inventory Planning
- Stock Control
- Facility Management - Human Resources
- Staff Recruiting
- Training
- Remuneration
- Evaluation
- Discipline - Programme Setting
- Creating the Treatment Menu
- Pricing
- Selecting Product Ranges - Marketing
Condisering the '6 P's' of Marketing as They Related to the Spa Industry - Sales
- Sales Procedures
- Training
- Tools
- Monitoring (Including Retail Sales and Services) - Display
Creating Effective Retail Display